We’re working to improve HealthCare.gov


Printed on February 13, 2014

We’re dedicated to updating you on our progress as we work to enhance HealthCare.gov. Verify again typically to get the newest data on the standing of our website.

And bear in mind, there are a number of other ways you’ll be able to apply for protection.

Thursday, February 27: Able to serve hundreds of thousands extra

As we head into the ultimate weeks of open enrollment, HealthCare.gov is working and able to serve you. Lots of of hundreds of tourists are coming to the location day by day to buy protection. And we proceed so as to add new enhancements to streamline the appliance course of.

Thursday, February 13: Upcoming system upkeep at Social Safety

Our on-line software makes use of a Information Companies Hub to “discuss to” different knowledge techniques to confirm data that you simply enter. One in all these techniques belongs to the Social Safety Administration, which verifies Social Safety Numbers and different associated knowledge. From Saturday February 15, 2014 at 3:00 p.m. till Tuesday, February 18, 2014 at 5:00 a.m. EST, the Social Safety Administration will conduct required, often scheduled techniques upkeep actions. Throughout this era, you received’t have the ability to submit an software at HealthCare.gov and discover out what you might be eligible for. In case you are making an attempt to enroll by the February 15 deadline for protection starting March 1, you need to attempt to submit your software earlier than 3:00 p.m. on February 15, so the outage doesn’t have an effect on you.

Thursday, January 16: HealthCare.gov shifting ahead

We’re happy that HealthCare.gov has helped hundreds of thousands of People entry well being care, however our work will not be over. And we’re retaining our eye on the ball to guarantee that the web site works nicely — and steadily improves — as we invite new customers to enroll in reasonably priced, high quality well being protection within the months forward.

Friday, December 27: Assembly the mark

HealthCare.gov is assembly the mark and serving to People from throughout the nation discover safe, high quality medical health insurance protection at an reasonably priced worth. We’ve seen necessary progress and we’re going to preserve working to verify the patron expertise continues to enhance all through the open enrollment interval.

Tuesday, December 24: Finishing enrollments for customers in search of January 1 protection

HealthCare.gov obtained a outstanding 2 million website visits and our name heart obtained greater than 250,000 calls on December twenty third. We’re working to finish enrollments for customers in search of reasonably priced protection starting January 1. When you tried to enroll earlier than the deadline and had issues with the system, you need to contact the Market name heart for particular person help.

Monday, December 23: A report day for HealthCare.gov and customers

The system dealt with a report variety of customers who accomplished their enrollments with a low total error charge averaging lower than 0.4 p.c and fast response occasions averaging nicely lower than a second regardless of the elevated visitors.

Saturday, December 14: Lacking 834s as proportion of enrollment now close to zero

We’re working to guarantee that each 834 kind – previous and current – is correct, and that buyers are capable of efficiently enroll within the protection of their selection.

Friday, December 6: Weekly metrics report

Greater than 3.7 million customers visited HealthCare.gov this week to study their medical health insurance choices, create an account, study monetary assist, examine choices, and choose a plan.

Monday, December 2: Improved window buying

Now you can see extra detailed details about every Market plan provided in your space earlier than you apply. Evaluate plans, lined advantages, doctor and hospital networks, and extra. No login or software is required to entry this new window buying software.

Sunday, December 1: Operational progress report

We’ve offered weekly studies till now and need to spotlight our work as we start December – detailing the measurable enhancements we’ve made to HealthCare.gov and acknowledging that extra work stays to be completed.

Saturday, November 30: Weekend work continues

This weekend’s upkeep home windows allowed further {hardware} upgrades and software program fixes as a part of a deliberate set of enhancements to enhance pace and cut back errors.

Wednesday, November 27: Lots of of enhancements

We have elevated capability and made software program fixes that can tremendously improve the power of customers to make use of HealthCare.gov to buy and enroll in well being plans that meet their wants.

Monday, November 25: Including further capability

Over the weekend, we carried out software program fixes targeted on enhancing the person expertise, enhancing enrollment, and streamlining the workflow for brokers, brokers and name heart representatives. Moreover, we added storage capability within the CMS Information heart. This infrastructure enchancment will allow elevated processing energy as extra customers transfer via the system.

Friday, November 22: Progress on capability

HealthCare.gov will work easily for the overwhelming majority of customers by the top of November. We’re making progress: Common response time is now below 1 second, the error charge is lower than 1%, and we’re making upgrades to double capability so we are able to assist extra simultaneous customers.

Thursday, November 21: Ongoing software program fixes enhance person expertise

Final night time, we added a number of dozen software program fixes that tackle key features of the web site. These fixes improved person expertise, the enrollment course of, and the workflow for brokers, brokers, and name heart representatives.

Tuesday, November 19: Making the enrollment course of simpler

We’ve accomplished fixes for two-thirds of the excessive precedence bugs that our workforce recognized as being chargeable for points with 834 transactions and Direct Enrollment.

Monday, November 18: Progress over the weekend

Over the previous few weeks, we’ve made measurable progress to enhance HealthCare.gov, addressing each software program glitches and {hardware} upgrades–-all of which can make a significant distinction within the client expertise.

Saturday, November 16: Weekly wrap up

As we proceed to enhance HealthCare.Gov, we need to offer you a wrap up of the fixes we’ve made to the location during the last week and provide you with an replace on open enrollment.

Friday, November 15: Making measurable progress

We’ve made measurable progress and the adjustments and enhancements we’ve remodeled the previous couple of weeks are having a constructive impression on system efficiency. We have crossed greater than 200 bug fixes off of our punch checklist and pushed the error charge down beneath 1%.

Tuesday, November 12: Bettering person expertise

We’ve made substantive progress over the weekend on HealthCare.gov – implementing updates that can enhance the person expertise, enhance system throughput, and streamline the method for agent/brokers and customer support representatives.

Saturday, November 9: A progress replace

We have put main fixes in place during the last three weeks, enhancing website efficiency. Be taught concerning the fixes, and skim the tales of People who’re efficiently ending their purposes utilizing HealthCare.gov.

Friday, November 8: How we’re measuring progress

Two of the metrics by which we’re measuring progress are response time and error charge. Response time is how briskly the system responds to person requests. Error charge is a measure of the frequency of system time outs or failures that stop a person from advancing. We have made significant progress towards each of those metrics.

Thursday, November 7: Greatest practices for enhancements

We skilled new stresses on the system additional downstream within the software revealing new capability points. In a single day, we added {hardware} to assist alleviate that strain. As well as, QSSI has established a brand new protocol that can assist us make progress on our punch checklist and constantly enhance the performance and efficiency of HealthCare.gov.

Wednesday, November 6: An replace on HealthCare.gov

In a single day, we added a brand new software program launch that included dozens of fixes targeted on enhancing the person expertise and agent and dealer processes. A few of you should still be experiencing difficulties logging in or slowness within the Market software. We’re working to quickly resolve these points.

Monday, November 4: A weekend of labor brings extra progress

We have made greater than a dozen necessary fixes to the HealthCare.gov software and enrollment system to enhance efficiency and performance. This consists of fixes to right data on 834 notices that insurance coverage corporations use to course of enrollments.

Friday, November 1: An replace on progress

We have made progress this week in crossing gadgets off the punch checklist, fixing bugs, and enhancing website efficiency. HealthCare.gov works higher immediately for customers than it did final week and we’ll proceed to measure our progress, maintain groups accountable, and drive upgrades to enhance the patron expertise.

Thursday, October 31: Extra data on the tech surge

We’ve added key personnel from the federal government and personal sector, together with skilled engineers and expertise managers from Google, Oracle, and Crimson Hat.

Tuesday, October 29: Bettering the account registration course of

We’ve made vital progress since October 1 to ship a a lot smoother account registration course of for customers. A number of new fixes have considerably decreased the error charge and elevated our capability.

Monday, October 28: Continued enhancements to HealthCare.gov

Working over the weekend with new administration in place, the tech workforce made some fixes to handle efficiency and performance. We’re diagnosing issues and making fast selections with builders to resolve points in actual time.

Saturday, October 26: What’s working within the Market

Every single day, we’re utilizing the Information Companies Hub – a safe and environment friendly software – that will help you and your loved ones get reasonably priced, high quality well being care. Yesterday, we introduced a transparent path ahead in order that by the top of November, HealthCare.gov will work easily for the overwhelming majority of customers.

Wednesday, October 23: See how we’re making HealthCare.gov higher

Over the previous couple of days, we’ve shared updates with you on our tech surge and the steps we’re taking to make sure that HealthCare.gov will get higher. Transferring ahead we’ll present updates via common blogs and press telebriefings.

Tuesday, October 22: A expertise surge for HealthCare.gov

We’ve introduced in specialists from throughout the federal authorities and personal sector to enhance the patron expertise on HealthCare.gov.

Sunday, October 20: Bettering HealthCare.gov

The preliminary client expertise of HealthCare.gov has not lived as much as the expectations of the American individuals. We’re working across the clock and dedicated to doing higher.

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