Harvard University Free Online Course Understanding Customer Needs

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Free Online Course Understanding Customer Needs

Discover ways to establish buyer wants via this 15-minute Harvard Enterprise College (HBS) On-line lesson.

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What you’ll be taught

  • Uncover how you can construct new capabilities inside your group and adapt to satisfy altering buyer wants
  • Perceive why prospects make sure purchases, and how one can create services that resolve the problems they’re attempting to deal with

Course description

On this free, 15-minute Harvard Enterprise College (HBS) On-line lesson, you’ll learn to establish buyer wants via Clayton Christensen’s famed Jobs to be Accomplished principle and CVS Pharmacy’s MinuteClinic.

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