2022-Tech is improving underwriting—but not in the way you’d think | Insurance Blog


On this weblog sequence, we’ve seemed on the newest entry in the one longitudinal survey of underwriters in North America. The research, which is run in partnership with Accenture and The Institutes, gives important context for monitoring the trajectory of underwriting, which is the center of any insurance coverage service’s enterprise.

And our most up-to-date knowledge, collected in 2021, has not been encouraging.

Which makes this submit refreshing as we flip our consideration to what underwriters advised us concerning the impression of expertise on their work. It’s not uniformly optimistic, however the silver linings are a lot simpler to identify on this knowledge.

The impression of expertise on core underwriting

The excellent news jumps proper out of the info: total, carriers say that expertise investments of their organizations have had a optimistic impression on quoting, promoting, evaluating danger and pricing, and servicing accounts.

Accenture effect of technology on underwriting performance
Click on/faucet to view a bigger picture.

This determine reveals that greater than half of all survey respondents stated that expertise adjustments of their group have had a optimistic impression on most components of underwriting of their group.

The 5 areas of underwriting most improved by expertise have been, so as:

  • Pace to supply a quote
  • Skill to deal with bigger quantities of enterprise
  • Skill to entry information
  • Ease of doing work
  • Skill to charge and value danger

General, that is some much-needed excellent news within the survey’s knowledge.

However notice the classes towards the underside of the determine: simply 45% of underwriters advised us that expertise has automated or eradicated the non-core underwriting duties they carry out. A plurality (44%) say expertise has had no impression right here, and 11% say it has been detrimental.

This discovering must be considered in context with the remainder of the survey. Recall that it additionally revealed that the common underwriter in the present day spends on non-core underwriting duties.

That is additionally mirrored elsewhere within the survey knowledge. For instance, we requested underwriters what impression expertise has had on their workload.

Accenture effect of technology on underwriters workload pt1
Click on/faucet to view a bigger picture.

Simply 35% stated that it had decreased their workload, whereas 64% stated their workload was unchanged or had elevated as a result of expertise.

Nonetheless, after we take a look at this knowledge in a historic context, one other silver lining emerges.

Accenture effect of technology on underwriters workload pt2
Click on/faucet to view a bigger picture.

The portion of underwriters whose workloads are growing as a result of expertise is down 28 share factors from the 2013 survey. In actual fact, the 26% who say expertise is growing the quantity of labor they do is the bottom portion we’ve seen throughout the 13 years coated by our knowledge.

Breaking out of the hamster wheel

To me, the final decade of tech funding in underwriting is a bit like a hamster working on a wheel—plenty of power has been expended, however we haven’t actually gone wherever.

Or at the very least not so far as we have to go. It’s true that almost all carriers have made vital investments of their underwriting instruments. As I’ve written beforehand, in Making the digital leap in underwriting, the primary era of those instruments centered on offering score programs and core coverage administration, whereas the second era was made to enhance the primary with workflow options.

Nonetheless, most underwriting environments are nonetheless scattered and disaggregated. The time required to make use of every separate system or switch info between them implies that most of the time, a brand new instrument takes up at the very least as a lot time as it’s supposed to save lots of for underwriters.

For instance, one service we labored with not way back did a tally of all of the digital options that an underwriter was theoretically supposed to make use of in a single workday. The rely got here to 92.

Splitting the underwriting workflow into dozens of instruments like for this reason, because the survey knowledge suggests, carriers are usually not seeing the returns they anticipate from their underwriting investments.

To be clear, I don’t imply that these investments have been futile or that creating these digital instruments doesn’t unlock vital thrilling new insights and talents for underwriters—fairly the alternative. The instruments and programs that underwriters have at their disposal now are nothing lower than astonishing. For instance, they’ll shine a light-weight on “darkish knowledge” to drive higher underwriting selections, amongst different issues.

However, as our analysis suggests, too typically these don’t make the distinction that they need to for underwriting workflows and for the service’s enterprise as an entire. Insurance coverage organizations that attain high ambition levels for the human experience are all too uncommon within the business in the present day.

To alter that, we’ll must see underwriters use what I name the third era of digital instruments in underwriting. This new era will join the handfuls of instruments at present on the disposal of underwriters into one cohesive platform that integrates seamlessly into the workflow.

And the actually thrilling facet of this? Indicators of this pattern are already starting to emerge across the business. We’ll cowl it in additional element on this weblog sooner or later.

Within the meantime, the following submit on this sequence will take a look at what our longitudinal survey revealed about expertise administration in underwriting.

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Disclaimer: This content material is offered for basic info functions and isn’t supposed for use instead of session with our skilled advisors.


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