2022-Tear Down Your Information and Workflow Silos


5 12 smashing silos

This put up is a part of a collection sponsored by AgentSync.

Information and workflow silos are costing your insurance coverage enterprise time, cash, and good individuals. It’s time to shed some gentle on these frequent points and begin breaking these limitations down.

Does the phrase “however that is how we’ve all the time performed it” sound acquainted? If you happen to’re within the insurance coverage business, and it does, you’re most undoubtedly not alone. Loads of issues in our world have been “performed this fashion” for decades, if not centuries.

Sticking with the identical previous manner you’ve all the time managed your corporation might seem to be the best route, however in the case of making your corporation aggressive, the established order simply received’t do. The reality is, insurance coverage carriers, insurance coverage companies, and MGAs/MGUs are stuffed to the brim with silos. Whether or not they’re because of outdated processes, outdated tech, or individuals who don’t have the assets they should share data successfully each inside and outdoors their group, silos are par for the course in as we speak’s insurance coverage world.

Possibly you understand these silos exist and have been looking for options, however to no avail. However, possibly you’ve been blissfully unaware and didn’t even know your establishment was inflicting issues. In both case, maintain studying to study concerning the frequent silos that maintain many insurance coverage companies again from attaining their full potential.

Wish to skip to the quiz? Decide in case your insurance coverage enterprise may very well be affected by a case of siloitis* by taking it now.

*This quiz is meant to diagnose attainable circumstances of information silos inside your group. If you happen to consider that you simply or somebody you understand is affected by data or workflow silos, please contact us to learn the way AgentSync may help.

What are silos?

Like the wonderful grain silos fantastically dotting the American agricultural panorama, silos in your corporation are nice methods of preserving data and processes locked away and freed from contaminants. Sadly, this additionally means the individuals who have to entry that data or processes more than likely can’t. Not like grains and different commodities, institutional data wants the power to maneuver freely round your group. Thus, as a lot as we love farmers, we firmly consider silos haven’t any enterprise in your corporation.

Info silos

Info silos happen in your corporation when data travels vertically however not horizontally. For instance, the top of your authorized division communicates an replace to the compliance workforce members beneath them within the org chart, who then talk the data to the executive staff below them. However nobody mentions something to the top of operations, so the data by no means makes it to the employees in that division. This may result in confuse and battle between departments as every are working with the data they’ve, however not the identical (correct) data.

Workflow silos

Along with data silos, there are workflow silos. This occurs when totally different components of a bigger group comply with totally different processes and workflows. If each division is a gear in a big machine however every gear is popping in its personal distinctive path, the machine as an entire received’t operate.

Inside silos

The knowledge and workflow silos which are constructed between departments inside a company are what we generally consider. It’s simple to think about how the gross sales workforce and HR division might have solely other ways of doing issues and locations to search for data. Most of us have labored in an organization that suffered from inner silos at the least a bit of bit.

Exterior silos

Maybe simply as frequent, however much less ceaselessly acknowledged, are the data and workflow silos that exist between totally different organizations that ought to be, and have to be, working in lockstep with each other. Within the insurance coverage business, an insurance coverage service, an insurance coverage company, and regulatory our bodies would profit from having a clear, real-time, multi-directional move of data. In the event that they did, everybody inside every group would be capable of entry the identical data because the others and everybody could be on the identical web page, effortlessly. We most likely don’t should inform you this isn’t normally the case.

Workflow silos may exist between totally different organizations similar to they will internally. Most of us know the ache of two processes conflicting between organizations, leaving either side pissed off at how onerous it’s to do enterprise with the opposite.

What causes silos?

Rather a lot’s been written concerning the causes and negative impacts silos have on companies. From income, to effectivity, to worker morale, the consensus is that nothing good comes from a siloed group.

In lots of circumstances, consultants attribute the formation of silos to dangerous management and antagonistically aggressive inner groups. We additionally know, nonetheless, that silos can exist not from malicious intent however merely from a scarcity of assets spent on stopping them. In an business as previous as insurance coverage, silos can simply type when an organization doesn’t undertake new practices particularly designed to centrally home data and permit its sharing throughout the corporate.

How will you tear down data and workflow silos?

That’s the million greenback query, isn’t it? Breaking down the information, workflow, and communication silos in your insurance coverage enterprise might really feel daunting, nevertheless it doesn’t should be. Just a few professional suggestions embrace:

  • Encouraging horizontal collaboration: Create alternatives for members of groups to work with one another, not simply with these of their vertical chain of command.
  • Create a typical objective: When each individual on the workforce shares a imaginative and prescient and is devoted towards working collectively to attain it, it turns into much less essential to hoard data and extra essential to share it.
  • Implement expertise to do the heavy lifting: Extra techniques isn’t all the time the reply. However having the fitting techniques in place might be. When your group invests in an answer that provides every worker the suitable degree of perception to the identical single supply of fact, it’s onerous for data silos to thrive.

After all, that is all simpler stated than performed. However demolishing your data silos doesn’t should be an unattainable job. With the fitting instruments, it may be simpler than you suppose!

May your group use a wholesome dose of silo-breaking expertise? Take our quiz to find out.

How will you tear down data and workflow silos?

If you happen to’re searching for a greater method to handle producer onboarding, ongoing compliance administration, contracting, service appointments, and plenty of different items of your corporation in a manner that gives transparency throughout the group and makes your inner and exterior stakeholders completely happy, see how AgentSync can help.


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