2022-Innovation of the month: Accessible injury insurance | Insurance Blog


Innovation of the month is a chance for innovators to obtain recognition for his or her improvements early on within the awards program. This month’s successful innovation goes to Flip, a brand new insurtech enterprise constructed particularly to supply harm insurance coverage to roughly 50% of younger Australians with out medical insurance.  

The market want was clear. Australians pay among the highest out-of-pocket medical prices on this planet, however regardless of this, over 50% of Australians should not have personal medical insurance, nearly all of these being beneath the age of 35.  

Chris Borrett, Chief Officer at Flip says, “We began with a problem to create an insurance coverage proposition that might interact and be related for a youthful demographic. Younger shoppers don’t take into consideration sickness and typical power situations, however they’re risk-takers, they do get injured, they’re underrepresented in having medical insurance and so they usually have much less disposable earnings to have the ability to pay for sudden therapies and follow-on bills.  

We had been naturally working throughout the well being and life insurance coverage verticals as this presents the easiest way to leverage our company backer’s (HCF) privileged property.”  

Flip has turned the insurance coverage buyer expertise on its head, reworking it from a grudge buy to a genuinely useful, customer-centred product. The end result: one of many world’s first episodic harm insurance coverage merchandise that customers can ‘swap on and swap off’. For instance, a buyer happening a mountain bike journey or hike can swap Flip on for the day and unlock as much as $20,000 paid in money in the event that they get injured (and relying on the harm).  

Flip launched in October 2021 with a ‘Day Move’ product, an ‘At all times On’ subscription product and a ‘enhance’ perform that enables subscribers to double their cowl for chosen days. In spreading the phrase in regards to the product, they’ve actively tried to reset the insurance-consumer relationship.  

Borrett says, “The character of Flip cowl is episodic, so we need to have a relationship with prospects whether or not or not they’re presently paying for canopy. We count on our prospects to show their cowl on and off many instances in a yr. So when the quilt is off, we proceed to have interaction. We’re working unique adventure-based competitions and inspiring prospects to do extra actions via offers and companion presents.” 

Along with direct buyer engagement, Flip can also be exploring extra embedded insurance coverage fashions by partnering with mountain bike races, journey races and different venues and occasions. Flip is backed by a not-for-profit that has made a dedication to tying the enterprise mannequin (particularly their loss ratio) to a charitable giveback scheme focussed on driving optimistic environmental affect. 

The sign-up expertise is digital-enabled and fast. Members are ready to enroll and have cowl begin inside two minutes. The claims expertise isn’t any much less spectacular, with 90%+ of claims authorised inside 24 hours. Flip has additionally included a free membership construction which is exclusive throughout the insurance coverage area and essentially adjustments the normal acquisition and retention of shoppers. Chris Borrett provides, “One of many main items of suggestions now we have acquired from prospects to this point is the convenience of becoming a member of.” 

Flip continues to be new available in the market, however is making waves for being the primary of its type, a brand new breed of insurtech firms seeking to supply younger shoppers a purpose-driven, related and inexpensive product. 

The outcomes of this innovation are breaking via throughout a variety of matters: 

  • Notion: Serving to to reposition insurance coverage within the minds of younger shoppers, turning insurance coverage into one thing related, linked and even cool. 
  • Non-traditional distribution channels: Influencers, sports activities occasions, charities, Instagram, and so on.
  • Digital expertise: >90% of claims have been authorised inside 24 hrs and members can join in beneath 2 minutes. 
  • Insurance coverage product innovation: A primary of its type episodic insurance coverage product from scratch and delivered to market in lower than 6-months. 

Trying ahead, Flip plans to attach with shoppers even additional, and leverage on the dear property throughout the HCF group that permits fast innovation and speed-to-market.  

Borrett says, “The frequent thread to our future technique is a concentrate on younger energetic shoppers and on persevering with to construct insurance coverage merchandise that folks love. We now have a variety of new enhancements to our current harm product that we are going to be launching within the subsequent few months, all of which is able to add further worth to our members. Along with harm product extension, we’re additionally starting to scope out new merchandise in adjoining areas. We’re working with companions throughout the exercise, journey and sporting industries in order that we are able to educate youthful shoppers in regards to the worth of insurance coverage and supply cowl when and the place shoppers most want it.”  

Innovation is as a lot about enabling applied sciences as it’s about connecting to underserved markets. Flip is an inspiring instance of each. Congratulations to Flip for his or her thrilling innovation!  

Boris Plantier, Efma, Content material Supervisor says, “We actually appreciated Flip Insurance coverage’s providing and their modern approach of approaching a distinct segment market with a special mindset from what we historically see in insurance coverage. Their willingness to middle the corporate round a particular group is the kind of recent thought we like to have fun within the Efma-Accenture Innovation in Insurance coverage Awards and use to encourage others.” 

Enter yours and be a part of the dialog. Submit to the awards.

Be taught extra about learn how to refine your submission with the Efma-Accenture Innovation in Insurance coverage final submission information. 

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Disclaimer: This content material is supplied for common data functions and isn’t supposed for use instead of session with our skilled advisors.


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